Effective Date: November 5, 2026

At DAILY HOUSEHOLD TRADING LIMITED, our core mission is to make home life simpler by providing practical, well-made home essentials that solve real everyday problems for every customer who shops on our website www.dailyhouseholdtrading.com. We design this Refund and Returns Policy to be fair, transparent, and fully aligned with our commitment to delivering high-quality products from underbed storage boxes to sleek bathroom shelves that fit both your space and budget. This policy clearly outlines all terms and conditions governing product returns, exchange arrangements, and related processing rules, with explicit clarification that pure refund requests without product return are not permitted under nearly all circumstances.

If you have any questions regarding this policy, you may reach our support team at any time using our official contact details:

• Company Name: DAILY HOUSEHOLD TRADING LIMITED
• Registered Address: Home Deal, 24 Ranelagh, Dublin 6, D06 N8A0, Ireland
• Contact Email: zorv@dailyhouseholdtrading.com
• Contact Phone: +353 1 561 2617

1. Core Rule: No Standalone “Refund Only” Requests Allowed

We explicitly state that ‌we do not process any full or partial refund requests that do not require you to return the ordered physical product back to us‌, except for the extremely limited special scenarios outlined separately in Section 4 of this policy. Any application for a pure refund without returning the purchased item will be automatically rejected by our system, and our customer support team will not be able to approve such requests even if you contact us directly. This rule is established to ensure fair treatment for all our customers, as our business focuses on delivering tangible, well-curated daily home goods including hooks, bathroom shelves, underbed storage solutions and other daily essentials we select to make big daily joy for every household. We are unable to offer free items via unreturned refunds, as that would disrupt our ability to keep our product prices affordable for the entire community of shoppers on our platform.

2. Eligibility for Return and Refund Processing

To qualify for our return process that will lead to a full refund after inspection, you need to meet all of the following requirements:

• You must submit your return application within 30 calendar days from the date you receive your ordered home essentials. Any return request submitted after this 30-day window will not be accepted.
• The returned product must be in original, unused condition, with all original tags, packaging, accessories, and documentation intact. The product cannot have any signs of damage caused by improper use, modification, or accidents after delivery.
• You must provide the original order number, clear photos or short videos of the product to demonstrate it meets our return eligibility standards, and send the full physical product back to the designated return warehouse address we provide to you after your return application is approved.
• Custom-made or personalized products that are not part of our regular best-selling daily home essentials catalog are not eligible for return unless they arrive with confirmed manufacturing defects.

Once we receive your returned package and complete a 2-business-day quality inspection to confirm the item meets all return eligibility rules, we will process your full refund via your original payment method. The funds will typically reflect back in your account within 3 to 10 business days, depending on the processing speed of your payment service provider.

3. Return Shipping Guidelines

• For returns caused by our confirmed errors, including scenarios where we send you the wrong product, or the item arrives with manufacturing defects or transit damage, we will cover 100% of the return shipping cost, and send you a pre-paid shipping label to use for sending the item back to us.
• For voluntary returns where you have changed your mind about the product, or find that the item does not fit your personal space as you expected, you will be responsible for covering the full cost of the return shipping fee. The original delivery fee you paid when placing the order is non-refundable in these voluntary return cases.
• We strongly recommend you select a trackable, insured shipping service when sending back your returned items. We are not responsible for returned packages that get lost or damaged in transit before they reach our warehouse.

4. Extremely Limited Exceptions

The only scenario where we can issue a partial or full refund without requiring you to return the product is when the product you ordered is confirmed to have severe functional defects that make it completely unusable for its intended purpose, and the return shipping cost of the item is confirmed by our team to be higher than the original retail price of the product itself. This exception is reviewed on a case-by-case basis, and you will need to provide unedited, timestamped video footage that clearly demonstrates the product’s confirmed non-usable defect for our quality team’s final verification. This “no-return refund” exception is never applicable to any small simple goods including our selection of home hooks, and applies only to very large bulky household items in very rare circumstances. Even in these rare approved cases, we reserve the full right to offer you a equivalent value product replacement instead of a pure refund, according to your preference.

5. How to Submit a Valid Return Request

You can start your return process by logging into your registered account on our website www.dailyhouseholdtrading.com, locate your corresponding order in the order history section, and click the “Initiate Return” button to fill in the required information. You can also send your return request directly to our customer support team via zorv@dailyhouseholdtrading.com, with your order number and related product condition materials attached. Our team will respond to your submission within 24 business hours, and guide you through the following steps to complete the return process.

We always aim to deliver home goods that help you turn your messy bathroom into a tidy fresh space, organize your home with practical storage solutions, and bring you small big daily joy with every item you purchase from us. If you have any confusion about any clause in this Refund and Returns Policy, do not hesitate to contact us via phone at +353 1 561 2617, our team will be glad to assist you.